Bus operations manager accreditation

Evaluate your abilities and get recognised for your talent

The bus operations manager assessment is a way for bus operations people in management positions to evaluate their skills and progress in their career by understanding how competent they are in their role and identify areas that need improving. It asks a series of questions to see how well the candidate is performing against the necessary activities and behaviours to perform the role.

Why should you take the assessment?

Developed in partnership with People 1st, the leading workforce and skills development charity for passenger transport ,The Confederation of Passenger Transport CPT and The Chartered Institute of Logistics and Transport CILT, the assessment is based on nationally recognised professional standards, which are criteria set by employers that outline the necessary skills required for the job role. This means it’s a credible way to show employers your achievements. The online assessment is the first step in the accreditation for bus operations managers and requires in-depth analysis of your day-to-day duties, so please note that completing the assessment can take up to an hour.

The professional standards for bus operations managers

Professional standards are criteria set by employers that outline the exact skills needed in particular job roles. They are key indicators that show you have the correct behaviours and are performing the right activities. The professional standards for bus operations managers are:


  • Risk awareness
  • Customer orientation
  • Team leading
  • Communicating
  • Personal effectiveness
  • Planning and organising


  • Manage service reliability
  • Manage customer service
  • Manage health, safety and security
  • Manage planning and control of services
  • Manage driver, supervisory and operational performance

How is the assessment carried out?

You will take an online assessment, which is a combination of questions and submitted evidence to show how you meet the professional standards in each of the areas. Once completed, your application will be sent to Malcolm Robson who will contact you to arrange the next step in the accreditation process.

Are you ready to start your assessment?

If you’re ready to start your assessment, please complete the following details and we'll be in touch to explain the next steps.